Breakout Block 2 Sessions

Monday, November 18, 2024 - 11:30am-12:20pm

  • Becoming Comfortable with BIBFRAME

    • Presenter(s): Emma Richey

    • Description: What do you feel when you think of BIBFRAME? If the answer is baffled, anxious, horrified, angry, or any other negative emotion, this special Q&A session is for you! Come with your questions, concerns, and frustrations and receive answers, resources, and reassurance from an experienced cataloger who has pursued a functional understanding of BIBFRAME and its implications for libraries.

  • Encouraging Difficult Conversations - An IBLN and ILF DEIJA Committee Panel

    • Presenter(s): Kristi Palmer, Nikki Johnson, Sheleita Miller, Dr. Charles Sutton

    • Description: Join members of the Indiana Black Librarians Network and Indiana Library Federation as they discuss the concept of allyship and what allyship could look like in action within Indiana library organizations.  The panelists will confront critical topics directly and model one of many conversations that are necessary for the future of Indiana library organizations committed to climates that support thriving BIPOC library professionals and workers.

  • From Beer to Books: Lessons in Middle Management

    • Presenter(s): Heather Howard

    • Description: Join Heather Howard, Director of Undergraduate Education for the Purdue Libraries and School of Information Studies, as she discusses strategies in middle management learned from a varied career. As a former brew pub owner, she will discuss the cross-pollination between owning a brewery and working in middle management in libraries. Session topics will include management and leadership challenges, successes, strategies, and activities and resources to grow your own knowledge and skills. This session is sponsored by the ILF Management Division.

  • Indiana Humanities Author Showcase: Jeff Darren Muse & Janna Matthies

    • Presenter(s): Jeff Darren Muse & Janna Matthies

    • Description: Presented by Indiana Humanities, stop by Grand Hall for a showcase of two award-winning authors to discuss what they've been working on lately, their writing process, and other author topics. The showcase provides an opportunity to engage with authors in an intimate format! 

  • Insignia Software: Providing a Robust and Affordable Option for Library and Resource Management

    • Presenter(s): Joe Barry, Connie DeVries

    • Description: Bringing more than 25 years of experience serving K12 libraries all around the world, Insignia Software understands the challenges of operating your school libraries!  We also understand that library budgets are decreasing, not increasing, and that librarians should not have to choose between paying for software renewals or buying new books for their students.

  • Noise Control in Active Spaces

    • Presenter(s): Sally Anglemeyer, Marco Caponi

    • Description: As libraries evolve into community hubs and social spaces, there is an increase in the need to control sound. We will briefly discuss how sound travels through spaces and what can be done to absorb it when necessary. We will show examples of new materials that are effective, beautiful, and sometimes fun!

  • Safeguarding Your Library in the Digital Age: Practical Cybersecurity Strategies for Every Budget

    • Presenter(s): Brian Hubbard

    • Description: As libraries increasingly serve as digital access hubs, they also become prime targets for cyber threats. Join this session to explore affordable cybersecurity solutions tailored for libraries of all sizes. We will cover practical strategies for protecting library data, securing user information, and managing cybersecurity risks with limited resources. Learn about essential tools like managed firewalls, DDoS protection, and identity verification, and understand how you can secure funding for these upgrades through federal programs.

  • The Customer Service Experience

    • Presenter(s): Matt Miller

    • Description: In a library, every interaction is a customer service experience. From the polite hello when a customer walks in the door, to the in-depth research question, each experience is unique to that customer. With each new experience, you have mere moments to acquaint yourself with that customer. This comprehensive workshop is designed to give staff the tools needed to ensure a smooth customer service experience, internally and externally. In this session, attendees will learn: 1. What is the customer service experience? Participants will learn how to meet customers' needs successfully and in a positive way. The customer service experience begins with a conversation. Participants will learn the basics of conducting an informal reference interview; 2. The customer service experience is internal and external. Meaning, staff have customer service experiences with each other daily. Participants will learn that great customer service experiences begin from within; 3. Scenarios we will go over include different scenarios concerning customer service; 4. Tips, Tricks, and Best Practices. Participants will learn how to use the LAST method (Listen, Apologize, Solve, and Thanks), tune in to each interaction, be consistent (know your policy), set priorities, and how to respect customer privacy.

  • Trivia Nights: Providing Engaging and Entertaining Programming for Your Adult Population

    • Presenter(s): Kate Rhoton

    • Description: This presentation will focus on one of the most successful programs we offer for our adult patrons: trivia nights. We have been doing these trivia nights for about 6 years now and they always bring in a large number of excited patrons. This presentation will go over the logistics of running a trivia night, how to create a welcoming environment for attendees, and how to market your event.